Refund Policy for Nova IPTV
At Nova IPTV, we are committed to delivering the best streaming experience to our customers. However, we understand that there may be occasions where a refund is necessary. Please read our refund policy carefully to understand your rights and our obligations.
Eligibility for Refunds
Refunds are issued under the following conditions:
- Technical Issues:
- If you experience technical problems that prevent you from using the service and our support team is unable to resolve the issue within 48 hours.
- Duplicate Payments:
- If you accidentally make duplicate payments for the same subscription plan.
- Subscription Not Activated:
- If your subscription has not been activated within 24 hours of your purchase, and you no longer wish to proceed.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of Mind:
- Once the service has been activated, refunds are not available if you simply change your mind.
- Account Misuse:
- Refunds are void if the account has been suspended due to violation of our terms of service, such as sharing login credentials.
- Partial Subscription Periods:
- Refunds are not available for unused portions of a subscription or for partial months.
- Unsupported Devices or Internet Issues:
- Refunds are not issued for problems related to incompatible devices or poor internet connectivity on the customer’s end.
Refund Request Process
To request a refund:
- Contact Support: Email us at support@novaiptv.com with your order details and a description of the issue.
- Verification: Our team will review your request and may ask for additional information or troubleshooting steps.
- Decision: Refund requests will be processed within 7 business days. Approved refunds will be returned to your original payment method.
Refund Timeline
- Refunds may take up to 10 business days to reflect in your account, depending on your bank or payment provider.
Contact Us
If you have any questions about our refund policy, please contact our customer support team:
- Email: support@novaiptv.com
- Live Chat: Available on our website
- Hours of Operation: Monday to Friday, 9 AM – 6 PM
Thank you for choosing Nova IPTV. We value your trust and strive to ensure your satisfaction.
